StarHub: Their **** csv is horrible, u train people. The...
A StarHub customer review by GetHuman user ~Suggest to help from November 16th, 2017
Background on ~Suggest to help's case
GetHuman: ~Suggest to help - can you tell our other StarHub customers when your case took place?
~Suggest to help: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Suggest to help a list of common StarHub problems)
~Suggest to help: "Update account information" was why I was trying to call.
~Suggest to help's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suggest to help: Their **** csv is horrible, u train people. Their managers are always taking about how wonderful star hub is. Better email your complaint to them and if they don't respond to you, please email info com At info@Ida.com.Sg. They are the authorities in Sg who can help u wit problems relating to service provider.**Website is www.ida.gov.sg*
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~Suggest to help: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suggest to help: I'd give them a one out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~Suggest to help: For that I would say two out of five.
GetHuman: And finally- any advice for other StarHub customers?
~Suggest to help: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suggest to help taken from his StarHub customer service problem that occurred on November 6th, 2017.