I am very frustrated and irritated by Starhub T...
A StarHub customer review by GetHuman user GetHuman-333543 from November 19th, 2017
Background on GetHuman-333543's case
GetHuman: GetHuman-333543 - can you tell our other StarHub customers when your case took place?
GetHuman-333543: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333543 a list of common StarHub problems)
GetHuman-333543: "Change plan" was why I was trying to call.
GetHuman-333543's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333543: I am very frustrated and irritated by Starhub Technical support. I had been calling them many times when my Wireless internet was not working well until it was really down for almost a week.Each time it takes at least ** minutes to wait for them to answer and another ** to ** minutes to tell them the situation. They will not call back, although they said so,they used the pushing around tactic. *It is the worst service provider I had come across.
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
GetHuman-333543: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333543: I'd give them a four out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
GetHuman-333543: For that I would say three out of five.
GetHuman: And finally- any advice for other StarHub customers?
GetHuman-333543: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333543 taken from his StarHub customer service problem that occurred on November 11th, 2017.