StarHub: no matter what time I call ****, in the morn, i...
A StarHub customer review by GetHuman user ~Favour from November 6th, 2017
Background on ~Favour's case
GetHuman: ~Favour - can you tell our other StarHub customers when your case took place?
~Favour: Yes I can. It was late at night, on November 3rd.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Favour a list of common StarHub problems)
~Favour: "Update account information" was why I was trying to call.
~Favour's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Favour: no matter what time I call ****, in the morn, in the afternoon, in the evening, even midnite, no one answer the call*! Can any tenichal support regarding Maxonline call me at ******** pls? It's been two days I couldn't access to the internet and no customer services provided at all!!!
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~Favour: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Favour: I'd give them a four out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~Favour: For that I would say one out of five.
GetHuman: And finally- any advice for other StarHub customers?
~Favour: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Favour taken from his StarHub customer service problem that occurred on November 3rd, 2017.