Called State Farm to get an RMV-* form. First...
A State Farm customer review by GetHuman user ~annoyed from November 23rd, 2017
Background on ~annoyed's case
GetHuman: ~annoyed - can you tell our other State Farm customers when your case took place?
~annoyed: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed a list of common State Farm problems)
~annoyed: "Overcharge/Strange charge" was why I was trying to call.
~annoyed's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed: Called State Farm to get an RMV-* form. First waited on hold to no avail for ** minutes, then to this number for another *.* minutes. In this day and age, especially from a corporation of State Farm's caliber, you should be able to speak to someone immediately. We customers pay our policies and request that you pick up the phone.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~annoyed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed: I'd give them a four out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~annoyed: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed taken from his State Farm customer service problem that occurred on November 18th, 2017.