State Farm: Long wait, but in their defense they are dealin...
A State Farm customer review by GetHuman user GetHuman-214438 from October 31st, 2017
Background on GetHuman-214438's case
GetHuman: GetHuman-214438 - can you tell our other State Farm customers when your case took place?
GetHuman-214438: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-214438 a list of common State Farm problems)
GetHuman-214438: "Renew Coverage" was why I was trying to call.
GetHuman-214438's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-214438: Long wait, but in their defense they are dealing with tornado response I think. I was told that only my agent could help me with my problem, and they would have them call me in the morning. overall, good.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
GetHuman-214438: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-214438: I'd give them a two out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
GetHuman-214438: For that I would say three out of five.
GetHuman: And finally- any advice for other State Farm customers?
GetHuman-214438: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-214438 taken from his State Farm customer service problem that occurred on October 28th, 2017.