State Farm: My agent has been giving us misleading informat...
A State Farm customer review by GetHuman user ~expert from November 13th, 2017
Background on ~expert's case
GetHuman: ~expert - can you tell our other State Farm customers when your case took place?
~expert: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~expert a list of common State Farm problems)
~expert: "Renew coverage" was why I was trying to call.
~expert's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~expert: My agent has been giving us misleading information about a refund. She gave me the agent's supervisors * but it's disconnected (tried before hang up). She is putting me with her supervisor. She now is calling the sfpp dept trying to fix the issue. She found what was happening and that the agent was wrong. She gave me the correct information. She gave us phone and email to fill a complaint against the agent.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~expert: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~expert: I'd give them a two out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~expert: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~expert: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~expert taken from his State Farm customer service problem that occurred on November 4th, 2017.