State Farm: Pass the buck is the motto for this company. Ne...
A State Farm customer review by GetHuman user GetHuman-433453 from November 24th, 2017
Background on GetHuman-433453's case
GetHuman: GetHuman-433453 - can you tell our other State Farm customers when your case took place?
GetHuman-433453: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433453 a list of common State Farm problems)
GetHuman-433453: "Renew Coverage" was why I was trying to call.
GetHuman-433453's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433453: Pass the buck is the motto for this company. Neither the main company or the local office has any authority to fix the mistakes they make.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
GetHuman-433453: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433453: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
GetHuman-433453: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
GetHuman-433453: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433453 taken from his State Farm customer service problem that occurred on November 22nd, 2017.