State Farm: The person answering the phone at this number i...
A State Farm customer review by GetHuman user ~Gwen from November 16th, 2017
Background on ~Gwen's case
GetHuman: ~Gwen - can you tell our other State Farm customers when your case took place?
~Gwen: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwen a list of common State Farm problems)
~Gwen: "File a Claim" was why I was trying to call.
~Gwen's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwen: The person answering the phone at this number indicated everyone in that office just basically function as secretaries. All they are empowered to do is forward customer messages to the customer's local state Farm insurance agent. Well, if I had gotten satisfaction from my agent, I wouldn't be looking for a central State Farm number to call, now would I?
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~Gwen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwen: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~Gwen: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~Gwen: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwen taken from his State Farm customer service problem that occurred on November 10th, 2017.