State Farm: Two minute wait until an operator redirected me...
A State Farm customer review by GetHuman user ~SuperCourier from October 31st, 2017
Background on ~SuperCourier's case
GetHuman: ~SuperCourier - can you tell our other State Farm customers when your case took place?
~SuperCourier: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to State Farm, and if so, how?
GetHuman: And which of these common State Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~SuperCourier a list of common State Farm problems)
~SuperCourier: "Overcharge/Strange charge" was why I was trying to call.
~SuperCourier's review of State Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's State Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SuperCourier: Two minute wait until an operator redirected me to another person who politely could not answer my question and agreed to pass on a message to my agent.
GetHuman: Let's quantify your experience contacting State Farm. On a scale of 1 to 5, how easy is it go get help on a State Farm problem?
~SuperCourier: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SuperCourier: I'd give them a five out of five on communication.
GetHuman: And what about State Farm's ability to quickly and effectively address your problem?
~SuperCourier: For that I would say five out of five.
GetHuman: And finally- any advice for other State Farm customers?
~SuperCourier: Call them early in the day or late. Don't forget any personal or account information you might need for State Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SuperCourier taken from his State Farm customer service problem that occurred on October 28th, 2017.