Steak and Shake: Horrible service at Wentzville, MO location.
A Steak and Shake customer review by GetHuman user GetHuman-myvolt from December 6th, 2017
Background on GetHuman-myvolt's case
GetHuman: GetHuman-myvolt - can you tell our other Steak and Shake customers when your case took place?
GetHuman-myvolt: Yup. It was morning, on November 28th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-myvolt a list of common Steak and Shake problems)
GetHuman-myvolt: "Cancel a reservation" was why I was trying to call.
GetHuman-myvolt's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-myvolt: Horrible service at Wentzville, MO location.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-myvolt: I don't know how this location can stay in business. We waited to be seated and then we we placed at a wet booth. After drying the seats with paper towels from the restroom, the waitress approached us to take our order. Five minutes later she brought us water. We then waited ** minutes to get our food. When my husband approached the waitress at the counter, she snapped at him that the food wasn't ready! When another waitress brought us our food, it was cold! We have given this location and others numerous chances to improve their service but it's always the same excuse, WE ARE SHORT HANDED!!! I have been to other locations with similar experiences. Long waits to be seated, dirty tables everywhere, and terribly slow and rude service. I have no confidence that this will change any time soon. My husband loves the food, but I can no longer tolerate such awful customer service. Many other patrons were disgusted at their long wait as well. I don't know how your business can be profitable with this kind of attitude.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
GetHuman-myvolt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-myvolt: I'd give them a four out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
GetHuman-myvolt: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
GetHuman-myvolt: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-myvolt taken from his Steak and Shake customer service problem that occurred on November 28th, 2017.