Steak and Shake: I walked in at * am waited there for * min befo...
A Steak and Shake customer review by GetHuman user ~upset customer from November 27th, 2017
Background on ~upset customer's case
GetHuman: ~upset customer - can you tell our other Steak and Shake customers when your case took place?
~upset customer: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~upset customer a list of common Steak and Shake problems)
~upset customer: "Complaint" was why I was trying to call.
~upset customer's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset customer: I walked in at * am waited there for * min before anyone even came out and when she did finally come out she didnt smile she didnt say hi or anything. I ordered my food and left will not be back at that store.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~upset customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset customer: I'd give them a two out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~upset customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~upset customer: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset customer taken from his Steak and Shake customer service problem that occurred on November 21st, 2017.