Steak and Shake: It took them * minuetes to seat us and noone wa...
A Steak and Shake customer review by GetHuman user ~chrissy from November 28th, 2017
Background on ~chrissy's case
GetHuman: ~chrissy - can you tell our other Steak and Shake customers when your case took place?
~chrissy: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~chrissy a list of common Steak and Shake problems)
~chrissy: "Cancel a reservation" was why I was trying to call.
~chrissy's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chrissy: It took them * minuetes to seat us and noone was even waiting they just looked at us. Then the waitress cane and rudely took our drink ord er and ignored by daughters request for a milkshake. Then she brought drinks with no ice and walked away without saying anything then we watched her bring food to another table which was mostly wrong. Then i asked to talk to a manager who came and could have cared less also so we just left along with another table who left. The table they sat us at was very dirty also. We were at the west hamilton ohio location. The rude servers name was darlene
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~chrissy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chrissy: I'd give them a two out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~chrissy: For that I would say three out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~chrissy: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chrissy taken from his Steak and Shake customer service problem that occurred on November 23rd, 2017.