Steak and Shake: This is concerning the store in north myrtle be...
A Steak and Shake customer review by GetHuman user ~rita1957 from November 22nd, 2017
Background on ~rita1957's case
GetHuman: ~rita1957 - can you tell our other Steak and Shake customers when your case took place?
~rita1957: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~rita1957 a list of common Steak and Shake problems)
~rita1957: "Overcharge/Strange charge" was why I was trying to call.
~rita1957's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rita1957: This is concerning the store in north myrtle beach,sc--Some one needs to take a long hard look at your night shift, employees going out get high in their vehicles and going back in to work, or going to their vehicle to be with their boyfriend*girlfriend to do the nasty and going back in to work (uniform dirty!)line employ dating managers. Employee eating in front of customers (while working) There is no control in that store employees doing what they what while the food sits there getting cool.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~rita1957: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rita1957: I'd give them a five out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~rita1957: For that I would say two out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~rita1957: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rita1957 taken from his Steak and Shake customer service problem that occurred on November 19th, 2017.