Steak and Shake: We waited ** minutes for our food. Food was col...
A Steak and Shake customer review by GetHuman user ~Unhappy Customer from November 17th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other Steak and Shake customers when your case took place?
~Unhappy Customer: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Steak and Shake problems)
~Unhappy Customer: "Make a reservation" was why I was trying to call.
~Unhappy Customer's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: We waited ** minutes for our food. Food was cold when we got it. Service was bad also. People were walking out because no one would take there order. Overall bad experience. Won't be going back for awhile.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~Unhappy Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a two out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Steak and Shake customer service problem that occurred on November 14th, 2017.