Steak and Shake: Went to the Steak 'n Shake on **** east **st st an...
A Steak and Shake customer review by GetHuman user GetHuman-wayner from December 1st, 2017
Background on GetHuman-wayner's case
GetHuman: GetHuman-wayner - can you tell our other Steak and Shake customers when your case took place?
GetHuman-wayner: Yes. It was afternoon, on November 27th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wayner a list of common Steak and Shake problems)
GetHuman-wayner: "Complaint" was why I was trying to call.
GetHuman-wayner's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wayner: Went to the Steak 'n Shake on **** east **st st an...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-wayner: Went to the Steak 'n Shake on **** east **st st and was bad are food was served to the wrong people and they touched it and guy told him that it he'd didn't order this manger took the food to the food warmer and he touched it and he was trying to serve it to my father after * people touched it and sitting for ** mins totally wrong I had to pay for my drink and we left would not let any more eat there if I had a choice in it
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
GetHuman-wayner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wayner: I'd give them a five out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
GetHuman-wayner: For that I would say four out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
GetHuman-wayner: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wayner taken from his Steak and Shake customer service problem that occurred on November 27th, 2017.