Steak and Shake: oh my god my name is henry, I'm not a vegetaria...
A Steak and Shake customer review by GetHuman user ~henry from November 19th, 2017
Background on ~henry's case
GetHuman: ~henry - can you tell our other Steak and Shake customers when your case took place?
~henry: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~henry a list of common Steak and Shake problems)
~henry: "Delivery problem" was why I was trying to call.
~henry's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henry: oh my god my name is henry, I'm not a vegetarian but just don't care for meat.*last year my son got me a double cheese burger from stake and shake wow it was great.out of the last ten time's I went there this year the people were vary nice*but the survice was unprofessional slow they say a carry out will take five minuts it takes ** minutes i'll call in my order they say ** minutes i'll leave the house ** minutes later get there I'm still waiting another ** minutes.I just don't get it. even when you order at the window it takes ** minutes just to put an order in I'm done.
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~henry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henry: I'd give them a one out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~henry: For that I would say four out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~henry: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henry taken from his Steak and Shake customer service problem that occurred on November 11th, 2017.