Steak and Shake: went to the forest park ohio steak n shake whi...
A Steak and Shake customer review by GetHuman user ~toyguy from November 27th, 2017
Background on ~toyguy's case
GetHuman: ~toyguy - can you tell our other Steak and Shake customers when your case took place?
~toyguy: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Steak and Shake, and if so, how?
GetHuman: And which of these common Steak and Shake customer issues best describes the reason you wanted to talk to them?
(Shows ~toyguy a list of common Steak and Shake problems)
~toyguy: "Cancel a reservation" was why I was trying to call.
~toyguy's review of Steak and Shake customer service
GetHuman: So how would you sum up your experience for GetHuman's Steak and Shake customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toyguy: went to the forest park ohio steak n shake which we frequent fairly often. there was a family of three ahead of us and several open tables..... we were waiting about ten minutes and made the comment to those in front of us that nobody even acknowledged that we were waiting or even made eye contact with us..... the manager... a portly gentleman, was four feet from us working the cash register and not only did not say anything to us but seemed very rude and grumpy to the customers checking out....so everybody inline just left.... we then went to the colerain township s and s.... before we got on the door one of the servers met us and said the computers were dpwn ang it would be ** minutes..... we then decidedto just go to arbys and was in and out veey quickly.... moral of the story..... if you dont like your job and hate customers go and work at steak and shake!!!!
GetHuman: Let's quantify your experience contacting Steak and Shake. On a scale of 1 to 5, how easy is it go get help on a Steak and Shake problem?
~toyguy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toyguy: I'd give them a four out of five on communication.
GetHuman: And what about Steak and Shake's ability to quickly and effectively address your problem?
~toyguy: For that I would say five out of five.
GetHuman: And finally- any advice for other Steak and Shake customers?
~toyguy: Call them early in the day or late. Don't forget any personal or account information you might need for Steak and Shake to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toyguy taken from his Steak and Shake customer service problem that occurred on November 24th, 2017.