Steam Software: I bought a steam game that is completely useles...
A Steam Software customer review by GetHuman user GetHuman-19214 from November 24th, 2017
Background on GetHuman-19214's case
GetHuman: GetHuman-19214 - can you tell our other Steam Software customers when your case took place?
GetHuman-19214: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Steam Software, and if so, how?
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19214 a list of common Steam Software problems)
GetHuman-19214: "Missing Items" was why I was trying to call.
GetHuman-19214's review of Steam Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19214: I bought a steam game that is completely useless to me and wrote steam the very next day to get a refund. No way! - Buyer beware - once they have your money, that's it. There is no phone for customer relations, simply a useless support page. Remember that before you buy your next game or maybe a Christmas present because if you get the wrong thing or maybe they already have the game - too bad for you. Steam is the ultimate greedy, crappy company
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
GetHuman-19214: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19214: I'd give them a one out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
GetHuman-19214: For that I would say four out of five.
GetHuman: And finally- any advice for other Steam Software customers?
GetHuman-19214: Call them early in the day or late. Don't forget any personal or account information you might need for Steam Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19214 taken from his Steam Software customer service problem that occurred on November 21st, 2017.