Steam Software: Sent me back an email with literally having not...
A Steam Software customer review by GetHuman user GetHuman-336605 from November 22nd, 2017
Background on GetHuman-336605's case
GetHuman: GetHuman-336605 - can you tell our other Steam Software customers when your case took place?
GetHuman-336605: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Steam Software, and if so, how?
GetHuman: And which of these common Steam Software customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-336605 a list of common Steam Software problems)
GetHuman-336605: "Missing Items" was why I was trying to call.
GetHuman-336605's review of Steam Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Steam Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-336605: Sent me back an email with literally having nothing to do with what I asked. Their service is complete bull **** even when I am a steam trader and they say I need to wait ** days with the summer sale up like really? That is ****.
GetHuman: Let's quantify your experience contacting Steam Software. On a scale of 1 to 5, how easy is it go get help on a Steam Software problem?
GetHuman-336605: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-336605: I'd give them a four out of five on communication.
GetHuman: And what about Steam Software's ability to quickly and effectively address your problem?
GetHuman-336605: For that I would say one out of five.
GetHuman: And finally- any advice for other Steam Software customers?
GetHuman-336605: Call them early in the day or late. Don't forget any personal or account information you might need for Steam Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-336605 taken from his Steam Software customer service problem that occurred on November 17th, 2017.