I bought a money order from stop & shop that wa...
A Stop & Shop customer review by GetHuman user ~nkb from November 21st, 2017
Background on ~nkb's case
GetHuman: ~nkb - can you tell our other Stop & Shop customers when your case took place?
~nkb: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Stop & Shop, and if so, how?
GetHuman: And which of these common Stop & Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~nkb a list of common Stop & Shop problems)
~nkb: "Overcharge/Strange charge" was why I was trying to call.
~nkb's review of Stop & Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's Stop & Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nkb: I bought a money order from stop & shop that was not honored upon deposit. I was on hold for a quite a bit only to find I got transferred to western union without anyone even speaking to me before the transfer. I'm really annoyed.
GetHuman: Let's quantify your experience contacting Stop & Shop. On a scale of 1 to 5, how easy is it go get help on a Stop & Shop problem?
~nkb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nkb: I'd give them a one out of five on communication.
GetHuman: And what about Stop & Shop's ability to quickly and effectively address your problem?
~nkb: For that I would say four out of five.
GetHuman: And finally- any advice for other Stop & Shop customers?
~nkb: Call them early in the day or late. Don't forget any personal or account information you might need for Stop & Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nkb taken from his Stop & Shop customer service problem that occurred on November 19th, 2017.