Straight Talk: CALLED * WEEKS AGO ABOUT PHONE WAS TOLD REPLACE...
A Straight Talk customer review by GetHuman user ~RICHARD SWEENEY from November 26th, 2017
Background on ~RICHARD SWEENEY's case
GetHuman: ~RICHARD SWEENEY - can you tell our other Straight Talk customers when your case took place?
~RICHARD SWEENEY: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~RICHARD SWEENEY a list of common Straight Talk problems)
~RICHARD SWEENEY: "Overcharge/Strange charge" was why I was trying to call.
~RICHARD SWEENEY's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RICHARD SWEENEY: CALLED * WEEKS AGO ABOUT PHONE WAS TOLD REPLACEMENT WOULD BE SENT. CALLED TODAY WAS TOLD I WOET PHONE IN ** TO ** HRS
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~RICHARD SWEENEY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RICHARD SWEENEY: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~RICHARD SWEENEY: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~RICHARD SWEENEY: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RICHARD SWEENEY taken from his Straight Talk customer service problem that occurred on November 16th, 2017.