Straight Talk: It is the worse ever, I was calling for the las...
A Straight Talk customer review by GetHuman user ~Janice from November 24th, 2017
Background on ~Janice's case
GetHuman: ~Janice - can you tell our other Straight Talk customers when your case took place?
~Janice: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice a list of common Straight Talk problems)
~Janice: "Service problem" was why I was trying to call.
~Janice's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice: It is the worse ever, I was calling for the last ** days to reactivate my phone, each day I spent at least an hour and a half( totall over ** HOURS) THEY COULDN'T DO IT, each time they sent me a SIM card they tried to activate it, they couldn't and they always used to say the SIM card they sent is not compatible with the area... If I can rate the service less than zero I will do, *I stayed without a phone for ** days , each time I call they have no idea about what happened, I don't recommend this service at all, don't buy from them.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Janice: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Janice: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Janice: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.