Straight Talk: Worst company ever. I was transferred twice, no...
A Straight Talk customer review by GetHuman user GetHuman-315773 from November 23rd, 2017
Background on GetHuman-315773's case
GetHuman: GetHuman-315773 - can you tell our other Straight Talk customers when your case took place?
GetHuman-315773: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315773 a list of common Straight Talk problems)
GetHuman-315773: "Device Support" was why I was trying to call.
GetHuman-315773's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315773: Worst company ever. I was transferred twice, nobody spoke English well. The manager lied straight to me when I asked him where his policy was not covering shipping costs for returns. He said it is in the terms in conditions on straighttalk.com, I said OK I have it open, where. He then changed his mind and said it was actually only in their internal policy and would not send me a copy of it.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-315773: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315773: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-315773: For that I would say two out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-315773: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315773 taken from his Straight Talk customer service problem that occurred on November 17th, 2017.