Subway: I utilized this number shortly after the noon l...
A Subway customer review by GetHuman user GetHuman-43048 from November 24th, 2017
Background on GetHuman-43048's case
GetHuman: GetHuman-43048 - can you tell our other Subway customers when your case took place?
GetHuman-43048: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-43048 a list of common Subway problems)
GetHuman-43048: "Cancel a reservation" was why I was trying to call.
GetHuman-43048's review of Subway customer service
GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-43048: I utilized this number shortly after the noon lunch hour to notify corporate of an incident at a local franchise regarding the poor customer service and failure to honor a current coupon. I received a call from the franchise within an hour. I have never filed a compliant before and I am astonished at how quickly the corporate office impressed upon the store to seek a resolution.
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
GetHuman-43048: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-43048: I'd give them a four out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
GetHuman-43048: For that I would say one out of five.
GetHuman: And finally- any advice for other Subway customers?
GetHuman-43048: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-43048 taken from his Subway customer service problem that occurred on November 23rd, 2017.