Issue with Subway

A Subway customer review by GetHuman user GetHuman-candymat from December 4th, 2017

Background on GetHuman-candymat's case

GetHuman: GetHuman-candymat - can you tell our other Subway customers when your case took place?
GetHuman-candymat: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman-candymat: I used the 800-888-4848 number I found for on the GetHuman Subway customer phone number page I was on: Subway Customer Service Phone Number
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-candymat a list of common Subway problems
GetHuman-candymat: "Cancel a reservation" was why I was trying to call.

GetHuman-candymat's review of Subway customer service

GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-candymat: Issue with Subway
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-candymat: Points bit added and it's been over * weeks since I turned in points and I contacted subway by email last week and they have not responded.
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
GetHuman-candymat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-candymat: I'd give them a three out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
GetHuman-candymat: For that I would say one out of five.
GetHuman: And finally- any advice for other Subway customers?
GetHuman-candymat: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-candymat taken from his Subway customer service problem that occurred on November 24th, 2017.

Subway

2.26 of 5 stars | 121 reviews
Subway ReviewsSubway's Phone NumberAll Subway contact infoGeneral Subway customer service info
GetHuman-candymat's Subway Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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