Complaint for Subway

A Subway customer review by GetHuman user GetHuman59890 from December 8th, 2017

Background on GetHuman59890's case

GetHuman: GetHuman59890 - can you tell our other Subway customers when your case took place?
GetHuman59890: Sure. It was morning, on December 6th.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman59890: I used the 800-888-4848 number I found for on the GetHuman Subway customer phone number page I was on: Subway Customer Service Phone Number
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
Shows GetHuman59890 a list of common Subway problems
GetHuman59890: "Make a reservation" was why I was trying to call.

GetHuman59890's review of Subway customer service

GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman59890: Complaint for Subway
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman59890: District manager was rude to me as I came back with sandwiches that were made incorrectly (drive thru). when I asked the girl (Who I now know was the DM) why she was upset she said and I quote I don't have time to deal with this I just gave you two free sandwiches what more do you want me to do". I of course reminded her that she did not give me anything free she was simply fixing the sandwiches that they messed up in the first place causing me to have to turn around and come back to replace.
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
GetHuman59890: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman59890: I'd give them a four out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
GetHuman59890: For that I would say three out of five.
GetHuman: And finally- any advice for other Subway customers?
GetHuman59890: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman59890 taken from his Subway customer service problem that occurred on December 6th, 2017.


2.26 of 5 stars | 121 reviews
Subway ReviewsSubway's Phone NumberAll Subway contact infoGeneral Subway customer service info
GetHuman59890's Subway Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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