Subway: this number is not ** hours a day. they close a...

A Subway customer review by GetHuman user rosscjr from December 1st, 2017

Background on rosscjr's case

GetHuman: rosscjr - can you tell our other Subway customers when your case took place?
rosscjr: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to Subway, and if so, how?
rosscjr: I used the 800-888-4848 number I found for on the GetHuman Subway customer phone number page I was on: Subway Customer Service Phone Number
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
Shows rosscjr a list of common Subway problems
rosscjr: "Cancel a reservation" was why I was trying to call.

rosscjr's review of Subway customer service

GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
rosscjr: this number is not ** hours a day. they close at *pm est.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
rosscjr: i tried to call myself
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
rosscjr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
rosscjr: I'd give them a five out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
rosscjr: For that I would say one out of five.
GetHuman: And finally- any advice for other Subway customers?
rosscjr: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from rosscjr taken from his Subway customer service problem that occurred on November 23rd, 2017.


2.26 of 5 stars | 121 reviews
Subway ReviewsSubway's Phone NumberAll Subway contact infoGeneral Subway customer service info
rosscjr's Subway Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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