Swiss Airlines: I called Swiss air as a result of wanting to ch...
A Swiss Airlines customer review by GetHuman user ~Rr from November 17th, 2017
Background on ~Rr's case
GetHuman: ~Rr - can you tell our other Swiss Airlines customers when your case took place?
~Rr: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Swiss Airlines, and if so, how?
GetHuman: And which of these common Swiss Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Rr a list of common Swiss Airlines problems)
~Rr: "Missing item" was why I was trying to call.
~Rr's review of Swiss Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Swiss Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rr: I called Swiss air as a result of wanting to change or cancel my ticket due to the state of emergency in Cairo Egypt and I was treated like I was animal . The representative was so barbaric. I find it so horrible when a traveller calls afraid for their family life and have an airline press policy before safety. This airline has no compassion. Customer service was lacking. Felt as if I was being reprimanded . Whatever happened to customer comes first!
GetHuman: Let's quantify your experience contacting Swiss Airlines. On a scale of 1 to 5, how easy is it go get help on a Swiss Airlines problem?
~Rr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rr: I'd give them a two out of five on communication.
GetHuman: And what about Swiss Airlines's ability to quickly and effectively address your problem?
~Rr: For that I would say three out of five.
GetHuman: And finally- any advice for other Swiss Airlines customers?
~Rr: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rr taken from his Swiss Airlines customer service problem that occurred on November 13th, 2017.