Telecheck: i have had problems being able to cash checks m...
A Telecheck customer review by GetHuman user ~grandma from November 12th, 2017
Background on ~grandma 's case
GetHuman: ~grandma - can you tell our other Telecheck customers when your case took place?
~grandma : Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~grandma a list of common Telecheck problems)
~grandma : "Overcharge/Strange charge" was why I was trying to call.
~grandma 's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandma : i have had problems being able to cash checks my account is updated and in positive standing but im able to cash * check in * days for some ******** reason everytime ivve called i have been assured there will b no issues then i present check its denied i think if my acoount is updated and in good standing m i shoiuld b able to decide if i want to write checks not customer service
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~grandma : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandma : I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~grandma : For that I would say four out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~grandma : Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandma taken from his Telecheck customer service problem that occurred on November 6th, 2017.