Here is my email to Teleflora customer service...
A Teleflora customer review by GetHuman user ~Isie from November 4th, 2017
Background on ~Isie's case
GetHuman: ~Isie - can you tell our other Teleflora customers when your case took place?
~Isie: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Teleflora, and if so, how?
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows ~Isie a list of common Teleflora problems)
~Isie: "Make a purchase" was why I was trying to call.
~Isie's review of Teleflora customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Isie: Here is my email to Teleflora customer service, it says it all:**I am writing to let you know that I just canceled my order for Mother's Day flowers. I thought that placing the order on May *th would allow for delivery on May*th, my flowers were not delivered on time, even though your website assured me they would. Yesterday evening when I called the Teleflora to find out what happened, I spent ** minutes on hold, than ** minutes with a 'customer service' rep and then a supervisor. Neither one of them could tell me a) why my order wasn't delivered and b) if it would be delivered the next day, telling me to check my email or call them back the next day. By the end of the phone call it was clear they wanted to get me off the phone, and finally gave me the excuse that it was Mother's day and they were busy.**This afternoon I called my mother to see if the flowers had been delivered, and she told me that she had tried to return a message left by a Teleflora florist, and who was rude to
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
~Isie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Isie: I'd give them a two out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
~Isie: For that I would say three out of five.
GetHuman: And finally- any advice for other Teleflora customers?
~Isie: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Isie taken from his Teleflora customer service problem that occurred on October 31st, 2017.