Teleflora: They do not deliver what you order. Flowers are...
A Teleflora customer review by GetHuman user GetHuman-354944 from November 4th, 2017
Background on GetHuman-354944's case
GetHuman: GetHuman-354944 - can you tell our other Teleflora customers when your case took place?
GetHuman-354944: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Teleflora, and if so, how?
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-354944 a list of common Teleflora problems)
GetHuman-354944: "Warranty claim" was why I was trying to call.
GetHuman-354944's review of Teleflora customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-354944: They do not deliver what you order. Flowers are nice but they deliver small * " arrangements when I ordered the Deluxe **" with balloons. Called and they said they would redeliver the correct arrangement. * days later, they still have not redelivered. They offered a discount which was basically the price for the small arrangement with no balloon. No discount for delivering the wrong item.
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
GetHuman-354944: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-354944: I'd give them a three out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
GetHuman-354944: For that I would say four out of five.
GetHuman: And finally- any advice for other Teleflora customers?
GetHuman-354944: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-354944 taken from his Teleflora customer service problem that occurred on November 2nd, 2017.