Teleflora: This number only gets you through to a human if...
A Teleflora customer review by GetHuman user ~caller from November 16th, 2017
Background on ~caller's case
GetHuman: ~caller - can you tell our other Teleflora customers when your case took place?
~caller: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Teleflora, and if so, how?
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows ~caller a list of common Teleflora problems)
~caller: "Change order" was why I was trying to call.
~caller's review of Teleflora customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~caller: This number only gets you through to a human if you have a confirmation number or your phone number is associated with an order. If there was a problem with your order, you might not get past the robot, and if you do get a human, there is apparently no change that you will get a native English speaker. All the operators sound like they speak Tagalog and Spanish. This makes communication very difficult unless you are only making a routine, simple order.
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
~caller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~caller: I'd give them a one out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
~caller: For that I would say one out of five.
GetHuman: And finally- any advice for other Teleflora customers?
~caller: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~caller taken from his Teleflora customer service problem that occurred on November 14th, 2017.