Teleflora: We ordered flowers for Mother's day paying extr...
A Teleflora customer review by GetHuman user GetHuman-297259 from November 4th, 2017
Background on GetHuman-297259's case
GetHuman: GetHuman-297259 - can you tell our other Teleflora customers when your case took place?
GetHuman-297259: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Teleflora, and if so, how?
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297259 a list of common Teleflora problems)
GetHuman-297259: "Change order" was why I was trying to call.
GetHuman-297259's review of Teleflora customer service
GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297259: We ordered flowers for Mother's day paying extra to have them delivered on Saturday. No flowers were delivered. Upon calling we were informed that they would not be delivered as we did not meet the florist min order value. I understand that the local florist has a min order, but can*€*t understand why this was not communicated to us. Had we not spend a significant amount of time on the phone we would never know why the flowers were not delivered. Don*€*t waste your time, order elsewhere.
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
GetHuman-297259: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297259: I'd give them a one out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
GetHuman-297259: For that I would say three out of five.
GetHuman: And finally- any advice for other Teleflora customers?
GetHuman-297259: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297259 taken from his Teleflora customer service problem that occurred on October 29th, 2017.