Tempur-Pedic: I bought a brand new adjustable base and there...
A Tempur-Pedic customer review by GetHuman user ~Melissa from November 27th, 2017
Background on ~Melissa's case
GetHuman: ~Melissa - can you tell our other Tempur-Pedic customers when your case took place?
~Melissa: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Tempur-Pedic, and if so, how?
GetHuman: And which of these common Tempur-Pedic customer issues best describes the reason you wanted to talk to them?
(Shows ~Melissa a list of common Tempur-Pedic problems)
~Melissa: "Cancel order" was why I was trying to call.
~Melissa's review of Tempur-Pedic customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempur-Pedic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melissa: I bought a brand new adjustable base and there was plastic hanging all over the edge that I later found. it was mechanically bolted in so I could not remove it. When I asked Tempurpedic to make it right and remove it or give me a new base, they said that they were sorry I did not like the aesthetics of my base (the warranty did not over that!) It should not have come with hanging plastic to begin with!!! It was too expensive to not get "aesthetic" that they were selling in the store and on their website.
GetHuman: Let's quantify your experience contacting Tempur-Pedic. On a scale of 1 to 5, how easy is it go get help on a Tempur-Pedic problem?
~Melissa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melissa: I'd give them a three out of five on communication.
GetHuman: And what about Tempur-Pedic's ability to quickly and effectively address your problem?
~Melissa: For that I would say four out of five.
GetHuman: And finally- any advice for other Tempur-Pedic customers?
~Melissa: Call them early in the day or late. Don't forget any personal or account information you might need for Tempur-Pedic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melissa taken from his Tempur-Pedic customer service problem that occurred on November 23rd, 2017.