Tempur-Pedic: No one answered. I did leave a message to retur...
A Tempur-Pedic customer review by GetHuman user ~mike from November 15th, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other Tempur-Pedic customers when your case took place?
~mike: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Tempur-Pedic, and if so, how?
GetHuman: And which of these common Tempur-Pedic customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common Tempur-Pedic problems)
~mike: "Change order" was why I was trying to call.
~mike's review of Tempur-Pedic customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempur-Pedic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: No one answered. I did leave a message to return my phone call but no one did. When I called back again your answering machine stated you were closed until Monday.*My Ergo adjustable base wave action sounded like a jet plane on a runway. I followed the support book but did not help. A very bad carma about your company. The customer service at Mathis Brothers were no help, but did give me a servic number to call you.*It was for American and Sleep number.*Mike **********. Date of phone call *******
GetHuman: Let's quantify your experience contacting Tempur-Pedic. On a scale of 1 to 5, how easy is it go get help on a Tempur-Pedic problem?
~mike: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a five out of five on communication.
GetHuman: And what about Tempur-Pedic's ability to quickly and effectively address your problem?
~mike: For that I would say one out of five.
GetHuman: And finally- any advice for other Tempur-Pedic customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for Tempur-Pedic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his Tempur-Pedic customer service problem that occurred on November 10th, 2017.