Tempur-Pedic: This is suppose to be a ** hour line for help a...
A Tempur-Pedic customer review by GetHuman user GetHuman-41285 from November 22nd, 2017
Background on GetHuman-41285's case
GetHuman: GetHuman-41285 - can you tell our other Tempur-Pedic customers when your case took place?
GetHuman-41285: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Tempur-Pedic, and if so, how?
GetHuman: And which of these common Tempur-Pedic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41285 a list of common Tempur-Pedic problems)
GetHuman-41285: "Cancel order" was why I was trying to call.
GetHuman-41285's review of Tempur-Pedic customer service
GetHuman: So how would you sum up your experience for GetHuman's Tempur-Pedic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41285: This is suppose to be a ** hour line for help and they said they where closed. I think if I spend over $**** on a bed I should be able to get through to someone that's days they have customer service ****. Very, very disappointed. I don't know if I would recommend you guys. I think I should be committed something out something. Just ridiculous.it's not the ** phone number and ** overall way to get support ****. I'm thinking to go to your competitor. I would like to hear what you have to say about this issue. My email is : *****@***.com
GetHuman: Let's quantify your experience contacting Tempur-Pedic. On a scale of 1 to 5, how easy is it go get help on a Tempur-Pedic problem?
GetHuman-41285: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41285: I'd give them a five out of five on communication.
GetHuman: And what about Tempur-Pedic's ability to quickly and effectively address your problem?
GetHuman-41285: For that I would say three out of five.
GetHuman: And finally- any advice for other Tempur-Pedic customers?
GetHuman-41285: Call them early in the day or late. Don't forget any personal or account information you might need for Tempur-Pedic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41285 taken from his Tempur-Pedic customer service problem that occurred on November 16th, 2017.