TextNow: When I receive calls from my love one from jail...
Background on GetHuman-msrosaha's case
GetHuman: GetHuman-msrosaha - can you tell our other TextNow customers when your case took place?
GetHuman-msrosaha: Yes. It was evening, on December 3rd.
GetHuman: Did you reach out to TextNow, and if so, how?
GetHuman: And which of these common TextNow customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-msrosaha a list of common TextNow problems)
GetHuman-msrosaha: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-msrosaha's review of TextNow customer service
GetHuman: So how would you sum up your experience for GetHuman's TextNow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-msrosaha: When I receive calls from my love one from jail my phone doesn't ring,I only get a missed call alert
GetHuman: Let's quantify your experience contacting TextNow. On a scale of 1 to 5, how easy is it go get help on a TextNow problem?
GetHuman-msrosaha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-msrosaha: I'd give them a four out of five on communication.
GetHuman: And what about TextNow's ability to quickly and effectively address your problem?
GetHuman-msrosaha: For that I would say five out of five.
GetHuman: And finally- any advice for other TextNow customers?
GetHuman-msrosaha: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TextNow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-msrosaha taken from his TextNow customer service problem that occurred on December 3rd, 2017.