Time Warner: Automated system disconnected me * times. No s...
A Time Warner customer review by GetHuman user ~Two sucks from November 17th, 2017
Background on ~Two sucks's case
GetHuman: ~Two sucks - can you tell our other Time Warner customers when your case took place?
~Two sucks: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Two sucks a list of common Time Warner problems)
~Two sucks: "Upgrade Account" was why I was trying to call.
~Two sucks's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Two sucks: Automated system disconnected me * times. No support, no nothing. Amazes me this company is still in business.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Two sucks: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Two sucks: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Two sucks: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Two sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Two sucks taken from his Time Warner customer service problem that occurred on November 10th, 2017.