Time Warner: Chatted for *th time in * months, was transferr...
A Time Warner customer review by GetHuman user ~unhappy camper from November 17th, 2017
Background on ~unhappy camper's case
GetHuman: ~unhappy camper - can you tell our other Time Warner customers when your case took place?
~unhappy camper: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy camper a list of common Time Warner problems)
~unhappy camper: "Lower my bill" was why I was trying to call.
~unhappy camper's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy camper: Chatted for *th time in * months, was transferred to *, yes three, different people during chat. Slow, can't make a decision, can't figure out notes. Insane. "this refund was not processed correct, I need to send you to someone else" Shocking, no kidding??
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~unhappy camper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy camper: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~unhappy camper: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~unhappy camper: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy camper taken from his Time Warner customer service problem that occurred on November 12th, 2017.