Time Warner: I hate time-Warner! terrible equipment! terrib...
A Time Warner customer review by GetHuman user ~Bobby Lee from November 13th, 2017
Background on ~Bobby Lee's case
GetHuman: ~Bobby Lee - can you tell our other Time Warner customers when your case took place?
~Bobby Lee: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Bobby Lee a list of common Time Warner problems)
~Bobby Lee: "Lower my bill" was why I was trying to call.
~Bobby Lee's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bobby Lee: I hate time-Warner! terrible equipment! terrible service! stay with direct T.V. if you can! or Cox ..
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Bobby Lee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bobby Lee: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Bobby Lee: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Bobby Lee: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bobby Lee taken from his Time Warner customer service problem that occurred on November 12th, 2017.