Time Warner: My problem wasn't with the wait time but with t...
A Time Warner customer review by GetHuman user ~MickeyP from November 23rd, 2017
Background on ~MickeyP's case
GetHuman: ~MickeyP - can you tell our other Time Warner customers when your case took place?
~MickeyP: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~MickeyP a list of common Time Warner problems)
~MickeyP: "Lower my rate" was why I was trying to call.
~MickeyP's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MickeyP: My problem wasn't with the wait time but with the horrific customer service I got when I attempted to cancel my service. The representative talked non-stop about how sorry she was and how much she liked her TWC and how she just couldn't "believe" I had bad service. I told her AT&T had already been here and installed my new service and all I wanted to do was to cancel TWC and all this talk was just frustrating me. Then she got nasty and accused me of being rude. I would rather have a colonoscopy then ever deal with this company again. I was a loyal customer of TWC for *** years, never again. Totally unprofessional conduct from this representative has turned me off forever.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~MickeyP: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MickeyP: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~MickeyP: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~MickeyP: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MickeyP taken from his Time Warner customer service problem that occurred on November 13th, 2017.