Sadly, where I live Time Warner is my only opti...
A Time Warner customer review by GetHuman user ~Chris From Wisconsin from November 3rd, 2017
Background on ~Chris From Wisconsin's case
GetHuman: ~Chris From Wisconsin - can you tell our other Time Warner customers when your case took place?
~Chris From Wisconsin: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris From Wisconsin a list of common Time Warner problems)
~Chris From Wisconsin: "Lower my bill" was why I was trying to call.
~Chris From Wisconsin's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris From Wisconsin: Sadly, where I live Time Warner is my only option. If I had a second choice I would change immediately. From the day I signed up I had problems. I was told they would be at my house between a * hour time span. They showed ** min. before the time was up but the installer ate lunch outside my house and pulled off. When I called to ask why he never came in I had to wait on the phone for a good ** min... Another thing to keep in mind is they WILL increase your prices without notifying you.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Chris From Wisconsin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris From Wisconsin: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Chris From Wisconsin: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Chris From Wisconsin: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris From Wisconsin taken from his Time Warner customer service problem that occurred on October 28th, 2017.