Time Warner: What,I can't understand you.Can I have someone...
A Time Warner customer review by GetHuman user ~corvette 15 from November 13th, 2017
Background on ~corvette 15's case
GetHuman: ~corvette 15 - can you tell our other Time Warner customers when your case took place?
~corvette 15: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~corvette 15 a list of common Time Warner problems)
~corvette 15: "Make a payment" was why I was trying to call.
~corvette 15's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~corvette 15: What,I can't understand you.Can I have someone that speeks English? What,Oh you are.Well can I have someone that speaks English with a American accent,and also understands English?.......Click.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~corvette 15: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~corvette 15: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~corvette 15: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~corvette 15: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~corvette 15 taken from his Time Warner customer service problem that occurred on November 9th, 2017.