Tobi.com: You call the number and after it picks up it im...
A Tobi.com customer review by GetHuman user GetHuman-349060 from November 13th, 2017
Background on GetHuman-349060's case
GetHuman: GetHuman-349060 - can you tell our other Tobi.com customers when your case took place?
GetHuman-349060: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Tobi.com, and if so, how?
GetHuman: And which of these common Tobi.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349060 a list of common Tobi.com problems)
GetHuman-349060: "Warranty claim" was why I was trying to contact.
GetHuman-349060's review of Tobi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tobi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349060: You call the number and after it picks up it immediately starts playing music for about * minutes and after you are greeted with an automated message letting you know they are too busy to deal with you and to contact them online instead. i called right when there offices open and still they were too busy. Seems they have no intention of dealing with any of their customers on the phone. I had no clue that I even had the right number until I waited * minutes for the auto response. Terrible! Would never do business with a company like this.
GetHuman: Let's quantify your experience contacting Tobi.com. On a scale of 1 to 5, how easy is it go get help on a Tobi.com problem?
GetHuman-349060: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349060: I'd give them a four out of five on communication.
GetHuman: And what about Tobi.com's ability to quickly and effectively address your problem?
GetHuman-349060: For that I would say three out of five.
GetHuman: And finally- any advice for other Tobi.com customers?
GetHuman-349060: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tobi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349060 taken from his Tobi.com customer service problem that occurred on November 6th, 2017.