TomTom: Aguy in Mexico was breeathing HEAVILY, repeated...

A TomTom customer review by GetHuman user ~Dissatisfied in CT from November 26th, 2017

Background on ~Dissatisfied in CT's case

GetHuman: ~Dissatisfied in CT - can you tell our other TomTom customers when your case took place?
~Dissatisfied in CT: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to TomTom, and if so, how?
~Dissatisfied in CT: I used a help page I found on the GetHuman TomTom customer service contact info page: Contact TomTom Customer Service
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied in CT a list of common TomTom problems)
~Dissatisfied in CT: "Complaint" was why I was trying to contact.

~Dissatisfied in CT's review of TomTom customer service

GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied in CT: Aguy in Mexico was breeathing HEAVILY, repeatedly ehm, ehming. Bought their VIA ****M SE unit in Walmart for $*** didnt like it as Garmin I used for * years (who died on me at last). Limited number of language (we use foreign languages as a fun to keep us * kids busy during longer trips). Split screen showing exist: overdone. Slow in recalculating directions. STOPPED working ** days after purchase, no power on. Sadsly, was sick, missed ** days return @ WalMart by * days. TomTom doesn't want to REFUND $ ("Only if purchased directly from us"). RIPOFF, never again TomTom. But WalMart didnt have any Garmin that day I need to buy it. Strongly warnuing anyone dealing with this fly-by-night company.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~Dissatisfied in CT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied in CT: I'd give them a one out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~Dissatisfied in CT: For that I would say two out of five.
GetHuman: And finally- any advice for other TomTom customers?
~Dissatisfied in CT: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied in CT taken from his TomTom customer service problem that occurred on November 18th, 2017.

TomTom

2.50 of 5 stars | 163 reviews

~Dissatisfied in CT's TomTom Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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