Town Sports International: After * calls I finally got through to a person...

A Town Sports International customer review by GetHuman user ~Bob G. from November 17th, 2017

Background on ~Bob G.'s case

GetHuman: ~Bob G. - can you tell our other Town Sports International customers when your case took place?
~Bob G.: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Town Sports International, and if so, how?
~Bob G.: I used the 877-258-2311 number I found for on the GetHuman Town Sports International customer phone number page I was on: Town Sports International Customer Service Phone Number
GetHuman: And which of these common Town Sports International customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob G. a list of common Town Sports International problems)
~Bob G.: "Complaint" was why I was trying to call.

~Bob G.'s review of Town Sports International customer service

GetHuman: So how would you sum up your experience for GetHuman's Town Sports International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob G.: After * calls I finally got through to a person. This customer service rep was not helpful would not take the new credit card info told me to call back in ** days. If I didn't my account would be cancelled! In addition she no concept of the attitude necessary to provide excellent customer service. If she was in my company I would retrain or fire her. *If calls are really important to your company as the message says, you would staff the service lines with enough well trained personnel to provide good customer service.
GetHuman: Let's quantify your experience contacting Town Sports International. On a scale of 1 to 5, how easy is it go get help on a Town Sports International problem?
~Bob G.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob G.: I'd give them a five out of five on communication.
GetHuman: And what about Town Sports International's ability to quickly and effectively address your problem?
~Bob G.: For that I would say two out of five.
GetHuman: And finally- any advice for other Town Sports International customers?
~Bob G.: Call them early in the day or late. Don't forget any personal or account information you might need for Town Sports International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob G. taken from his Town Sports International customer service problem that occurred on November 8th, 2017.

Town Sports International

1.75 of 5 stars | 35 reviews

~Bob G.'s Town Sports International Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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