Trampoline Parts and Supply: Can't believe in this day and age any company w...
A Trampoline Parts and Supply customer review by GetHuman user ~pjrcps from November 26th, 2017
Background on ~pjrcps's case
GetHuman: ~pjrcps - can you tell our other Trampoline Parts and Supply customers when your case took place?
~pjrcps: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Trampoline Parts and Supply, and if so, how?
GetHuman: And which of these common Trampoline Parts and Supply customer issues best describes the reason you wanted to talk to them?
(Shows ~pjrcps a list of common Trampoline Parts and Supply problems)
~pjrcps: "Overcharge/Strange charge" was why I was trying to call.
~pjrcps's review of Trampoline Parts and Supply customer service
GetHuman: So how would you sum up your experience for GetHuman's Trampoline Parts and Supply customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pjrcps: Can't believe in this day and age any company would not honor their product and accept a return of an unused product without charging exorbitant "restocking fees". They advertised a net for my trampoline and I got one that doesn't fit through no fault of my own since I bought the exact model name and number as the manufacturer. Told me to order direct from them next time because they don't carry any net like mine. Plus, having to email them to get a RMA and again to give them a tracking number is a joke. I'm doing all the work and they make more money on something I don't even get to keep! What a joke!
GetHuman: Let's quantify your experience contacting Trampoline Parts and Supply. On a scale of 1 to 5, how easy is it go get help on a Trampoline Parts and Supply problem?
~pjrcps: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pjrcps: I'd give them a one out of five on communication.
GetHuman: And what about Trampoline Parts and Supply's ability to quickly and effectively address your problem?
~pjrcps: For that I would say four out of five.
GetHuman: And finally- any advice for other Trampoline Parts and Supply customers?
~pjrcps: Call them early in the day or late. Don't forget any personal or account information you might need for Trampoline Parts and Supply to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pjrcps taken from his Trampoline Parts and Supply customer service problem that occurred on November 19th, 2017.