Travelocity: Horrible - What has happened to Jetblue since m...
A Travelocity customer review by GetHuman user ~docd from October 29th, 2017
Background on ~docd's case
GetHuman: ~docd - can you tell our other Travelocity customers when your case took place?
~docd: Yeah. It was late at night, on October 22nd.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~docd a list of common Travelocity problems)
~docd: "Make a Booking" was why I was trying to call.
~docd's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~docd: Horrible - What has happened to Jetblue since mngt chgover and sys chg over. Could not print boarding pass (*** printed then they had error) understood this is a problem now. Called waited ** min only to get cut off, called again someone confirmed prob heard child in background (they work from home) she put me on hold ** min later line got dropped. Called corporate to report I very calmly started to inform and they abruptly said call *-***jet blue again and hung up. Time for them to reshuffle again, they used to be ok.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~docd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~docd: I'd give them a four out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~docd: For that I would say three out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~docd: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~docd taken from his Travelocity customer service problem that occurred on October 22nd, 2017.