Travelocity: I found this to be my worst experience ever wit...
A Travelocity customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Travelocity customers when your case took place?
~anonymous: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Travelocity problems)
~anonymous: "Make a Booking" was why I was trying to call.
~anonymous's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I found this to be my worst experience ever with travel arrangements. The Indian agents (with American names interestingly)were difficult at times to understand and they were terrible listeners! As a result I spent ** hours total to get to a very undesirable and unsatisfactory resolution. And, because of the delays, not good listening on the agents' parts, it cost me an extra *$*** and a terrible flight arrangement. Because I initially booked with Travelocity,the airline would not directly deal with the needed changes due to inclement weather and I had to deal with these ***** (sorry, but there is no other way to say it)! And the medical mission is short of staff. Travelocity will NOT be my choice in the future.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Travelocity customer service problem that occurred on November 19th, 2017.