It is nice to know that travelocity is based in...
A Travelocity customer review by GetHuman user ~American Citizen from November 11th, 2017
Background on ~American Citizen's case
GetHuman: ~American Citizen - can you tell our other Travelocity customers when your case took place?
~American Citizen: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~American Citizen a list of common Travelocity problems)
~American Citizen: "Make a Booking" was why I was trying to call.
~American Citizen's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American Citizen: It is nice to know that travelocity is based in India now. They have the worst customer service I have ever experienced. My thumb was severed off last week and I can not fly. They told me they can not let my son fly for me even if I paid fees.. The tickets I Purchased are useless because they charge a minimum of $***.** per ticket for any ticket purchased to change a date..never the name.. My tickets are now worthless. Thanks corporate India..
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~American Citizen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American Citizen: I'd give them a three out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~American Citizen: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~American Citizen: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American Citizen taken from his Travelocity customer service problem that occurred on November 8th, 2017.